OTRS.ru

Код: Выделить всё

# --
# Kernel/Modules/CustomerTicketMessageInternal.pm - модуль создания новой заявки для внутренних Клиентов
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::Modules::CustomerTicketMessageInternal;

use base qw( Kernel::Modules::CustomerTicketMessage );

sub _template_name {'CustomerTicketMessageInternal'}

1;

Код: Выделить всё

# --
# Kernel/Modules/CustomerTicketMessage.pm - to handle customer messages
# Copyright (C) 2001-2012 OTRS AG, http://otrs.org/
# --
# $Id: CustomerTicketMessage.pm,v 1.114 2012/11/20 14:53:45 mh Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

package Kernel::Modules::CustomerTicketMessage;

sub _template_name {'CustomerTicketMessage'}

# всякий разный код

    # get output back
    return $Self->{LayoutObject}->Output(
        TemplateFile => $Self->_template_name(),
        Data         => \%Param,
    );

# всякий разный код

1;

Код: Выделить всё

    <ConfigItem Name="Ticket::Frontend::CustomerTicketMessageInternal###DynamicField" Required="0" Valid="1">
        <Description Translatable="1">Dynamic fields options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.</Description>
        <Group>MyCompany</Group>
        <SubGroup>Frontend::CustomerInternal::Ticket::ViewNew</SubGroup>
        <Setting>
            <Hash>
            </Hash>
        </Setting>
    </ConfigItem>