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You have more error log entries: Need Data!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl is different!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Modules/AgentTicketBulk.pm is different!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl is different!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Modules/AgentTicketBulk.pm is different!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl is different!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Modules/AgentTicketBulk.pm is different!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl is different!, OTRSMasterSlave-1.2.8: /usr/local Duplicate entry 'internal (agent)' for key 'faq_state_name', SQL: 'INSERT INTO faq_state (name, type_id) VALUES ( ?, ? )', Duplicate entry 'external (customer)' for key 'faq_state_name', SQL: 'INSERT INTO faq_state (name, type_id) VALUES ( ?, ? )', Duplicate entry 'public (all)' for key 'faq_state_name', SQL: 'INSERT INTO faq_state (name, type_id) VALUES ( ?, ? )', OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl is different!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Modules/AgentTicketBulk.pm is different!, FAQ-2.1.2: /usr/local/otrs/var/httpd/htdocs/skins/Agent/default/img/GradientSmall.png is different!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl is different!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Modules/AgentTicketBulk.pm is different!, FAQ-2.1.2: /usr/local/otrs/var/httpd/htdocs/skins/Agent/default/img/GradientSmall.png is different!, Can't upgrade, package 'Support-1.3.5' already installed!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl is different!, OTRSMasterSlave-1.2.8: /usr/local/otrs/Kernel/Modules/AgentTicketBulk.pm is different!, FAQ-2.1.2: /usr/local/otrs/var/httpd/htdocs/skins/Agent/default/img/GradientSmall.png is different!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!, No such file: /usr/local/otrs/ARCHIVE!