OTRS.ru

Код: Выделить всё

# ticket acl
$Self->{TicketAcl}->{'200-ACL-Reference'} = {
    # match properties
    Properties => {
        # current action match properties
#        Frontend => {
#            Action => ['AgentTicketPhone', 'AgentTicketEmail'],
#        },
        # current user match properties
        User => {
#            UserLogin => ['some login'],
            # ...
            Group_rw => [
                'SimpleViewGroup',
            ],
            # ...
        },
    },
    # return possible options (white list)
    Possible => {
        # possible action options (white list)
        Action => {
            AgentTicketBounce        => 0,
            AgentTicketClose         => 0,
            AgentTicketCompose       => 0,
            AgentTicketCustomer      => 0,
            AgentTicketForward       => 0,
            AgentTicketFreeText      => 1,
            AgentTicketHistory       => 1,
            AgentTicketLink          => 0,
            AgentTicketLock          => 0,
            AgentTicketMerge         => 0,
            AgentTicketMove          => 0,
            AgentTicketNote          => 1,
            AgentTicketOwner         => 0,
            AgentTicketPending       => 0,
            AgentTicketPhone         => 0, # only used to hide the Split action
            AgentTicketPhoneInbound  => 0,
            AgentTicketPhoneOutbound => 0,
            AgentTicketPrint         => 1,
            AgentTicketPriority      => 0,
            AgentTicketResponsible   => 0,
            AgentTicketWatcher       => 0,
            AgentTicketZoom          => 1,
            AgentLinkObject          => 1, # only used to hide the Link action
        },
    },
    # remove options (black list)
    PossibleNot => {
        # See section "Possible"
        # ...
    },
};